Slack support

Help with Agent Flow for Slack.

Answers for setting up and using the Agent Flow Slack app. If your question is not covered here, talk to us and include your Slack workspace name and what you expected to happen.

Talk to Us

Common questions

The app does not reply to my direct message.
In Agent Flow, open Integrations → Slack and check that the account shows Connected and has an enabled default agent. If Allowed senders lists specific people, make sure you are on the list.
The app does not reply in a channel.
Invite the app with /invite @Agent Flow, then refresh channels in the Slack drawer. With Reply on Tag, mention @Agent Flow or reply in the agent’s thread; untagged messages are ignored on purpose.
A channel is missing from the channel list.
Only channels and group DMs the app is a member of are listed. Invite the app to the channel and choose Refresh.
The drawer says Slack rejected the app’s tokens.
The app was removed from your Slack workspace or its access was revoked. Install it again from Agent Flow → Integrations → Slack.
How do I start over or stop an agent?
Send !new to start a fresh conversation thread, or !stop to interrupt the agent’s current reply.

Remove the app

Remove the Slack account in Agent Flow → Integrations → Slack, which stops all replies and deletes its stored credentials. You can also remove the app in Slack under Settings & administration → Manage apps. Data retention after removal is described in the privacy policy.

More

Read how the app works on the Agent Flow for Slack page, or see general support.